| Program
& Data Back-up |
| - |
hardware
RAID |
| - |
full
back-up once a month |
| - |
daily
back-up (7 days rotation) |
| - |
weekly
back-up (2 weeks rotation) |
| - |
database
back-up (every 3 hours) |
| - |
load-balancing
technologies applied |
| - |
daily
reports including all kinds of transactions to
mechant as a second media of back-up |
| - |
data
kept in record for a maximum of 100 days except
otherwise stated in agreeement. |
|
 |
Network
and infrastructure |
OYM
guarantees a 99% up-time of the network and hardware
infrastructure. |
|
Platform |
OYM
guarantees a 99% up-time of all software provided
and thus a full functionality of the public services,
including but not limited to, the operation system
"Debian/Linux", the HTTP server (Apache),
the database server (MySQL), scripting language (JAVA)
and the DNS server (BIND). |
|
Exceptions |
An
exception from this rule are scheduled maintenances
(announced at least 48 hours in advance), failure
to provide service by data centre (HKNET), major network
outages in large portions of the internet and any
major catastrophes outside of man's control. |
|
Support |
Standard
support includes answering questions and fixing problems
related to our services and is free with all accounts
during service hours. |
Extra
support includes adding special requested feature
or in-depth training provided to merchant in the use
of our LMS. These supporting services will be charged
separately. |
|
Service
hours |
HK
(GMT+8) 09:00-18:00 Monday to Saturday (Sundays and
HK public holidays OFF) |
